This policy applies when a customer voluntarily submits content to Lajoola for support, review, feedback, publication, marketing, or promotional use.
3.1 Customer Content
Customer Content may include reviews, testimonials, comments, photos, videos, screenshots, usernames, messages, social media posts, or other material submitted to Lajoola.
3.2 Ownership
Customers keep ownership of content they create. By submitting Customer Content to Lajoola, the customer confirms that they own the content or have permission to submit and use it.
3.3 Permission to Use Content
Where content is submitted for publication, review, testimonial, campaign, or promotional use, the customer grants Lajoola permission to reproduce, display, publish, adapt, resize, translate, and distribute that content for Lajoola’s website, social media, advertising, customer support, and related business purposes.
Lajoola may identify the customer using a display name, username, or other information the customer has agreed may be shown.
3.4 Restricted Content
Customers must not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringing, or that contains another person’s personal information without permission.
3.5 Removal
Lajoola may reject, hide, edit for formatting, or remove Customer Content that breaches this policy or applicable law.
A customer may request removal of published Customer Content by contacting Lajoola. Removal may not be possible where the content has already been lawfully used in completed printed material, archived records, or where retention is required by law.
3.6 Personal Information in Content
Personal information contained in Customer Content will be handled under Lajoola’s Privacy Policy.