Lajoola collects and uses personal information needed to operate the platform, process orders, provide support, manage referrals, and protect the service.
4.1 Information We Collect
- Account information such as name, email address, phone number, password credentials, and profile details.
- Order information such as products purchased, order details, game or platform account details, server, region, and fulfilment information.
- Payment-related information provided by payment providers, such as payment status, method, transaction reference, and amount. Lajoola does not need to store full card details where payment is processed by a third-party payment provider.
- Referral and agent information, including referral attribution, commission records, withdrawal details, and bank information where required.
- Technical information such as IP address, browser, device information, cookies, login records, and security logs.
- Support messages, feedback, complaints, and other information submitted to Lajoola.
4.2 How We Use Information
- Create and manage accounts.
- Process payments, orders, refunds, fulfilment, commissions, and withdrawals.
- Provide customer support and investigate delivery or payment issues.
- Prevent fraud, abuse, unauthorized access, and other security risks.
- Maintain records, reports, audit logs, and legal or compliance records.
- Improve Lajoola’s products, services, website, and customer experience.
- Send service messages and, where permitted, marketing communications.
4.3 Sharing of Information
Lajoola may share information with payment providers, banks, product suppliers, fulfilment providers, hosting and technology providers, professional advisers, regulators, authorities, or other service providers where needed to operate the service or comply with law.
Lajoola does not sell customer personal information.
4.4 Cross-Border Processing
Lajoola may use service providers or suppliers located in Malaysia, Indonesia, or other countries. Personal information may therefore be processed outside the customer’s country where permitted by applicable law and subject to appropriate safeguards.
4.5 Cookies
Lajoola may use cookies and similar technologies for login sessions, referral attribution, security, preferences, analytics, and service operation.
4.6 Data Retention
Lajoola keeps personal information only for as long as needed for the purpose it was collected, legal and tax requirements, fraud prevention, dispute handling, audit records, and legitimate business needs.
4.7 Security
Lajoola uses reasonable technical and organisational measures to protect personal information. No online system can guarantee complete security.
4.8 Customer Rights
Customers may request access, correction, or other rights available under applicable data protection law by contacting Lajoola. Lajoola may need to verify identity before processing a request.
4.9 Children
Customers must meet the minimum age required by applicable law or have valid permission from a parent or legal guardian where required.