Lajoola sells digital products. No physical shipping is provided unless a product page states otherwise.
1.1 Digital Delivery
Digital products may include game credits, top-ups, vouchers, gift cards, digital codes, or similar items.
Delivery may be completed by direct credit to the customer’s account, display of a digital code, email, or another method stated on the product page.
1.2 Delivery Time
Delivery starts after payment is confirmed and the order is accepted for fulfilment.
Delivery time may vary by product, supplier availability, verification requirements, payment status, system availability, and the information provided by the customer.
An estimated delivery time, if any, is an estimate and not a guaranteed completion time.
1.3 Customer Information
Customers must provide complete and correct information, including game ID, user ID, server, region, email address, phone number, or other details required for the selected product.
Lajoola is not responsible for delivery to the wrong account, server, region, or product where the order was fulfilled using the information submitted by the customer.
1.4 Order Status
An order may show statuses such as pending, processing, completed, rejected, or another status displayed by Lajoola.
A completed order means Lajoola or its supplier has recorded the digital product as delivered, credited, or made available.
1.5 Delivery Issue
If payment was completed but the product was not received, or the delivered item appears incorrect or faulty, contact Lajoola support with the order number and relevant evidence.
Lajoola may verify the order with its payment provider, supplier, or system records before taking further action.
1.6 No Physical Delivery
Digital products are not shipped to a physical address. Physical shipping fees do not apply unless clearly stated on a specific product page.